Book a viewing
View the Media Hub
Below you’ll find all of the documents you’ll need to commence the procedure with your new home
File a Maintenance Issue
Know Your Budget
Furnished or Unfurnished?
Dates of Availability
Check the property is available for the date that you would like to start your tenancy.
Tenant Fees & Charges
If you are no longer in a position to live in the property, but are still within your fixed term, we may allow you to leave if you can find a replacement (Subject to agreement from the landlord)
per key + VAT
Download a checklist of all the documents we’ll need from you once you find your future home
Request your inventory
Misplaced it? Don’t worry. One of our agents can email it over to you (see additional charges)
Questions & Answers
How do I book a viewing?
We can show you as many properties as you like, all in one viewing. Don’t worry if you don’t have transport – we can meet you at the property, or you can meet us at the office and a member of the Lettings Team will take you to the property.
We will arrange accompanied viewings 5 days a week (Mon-Fri 9am-5pm evening and weekend viewings available upon request) at a time that suits you.
Do I need to meet the landlord?
I want to take the property, what do I do now?
- Agency Fee
- Previous landlord reference
- Employer reference
- Guarantor (if student or self-employed)
- Copy of a bank statement (3 months bank statements or pay slips)
- Copy of photo ID
You can come into the office to complete these forms, or we can do everything via email.
What is an inventory?
- Council Tax
You are then responsible to pay these bills from the day the tenancy agreement starts. Please note that we encourage tenants to also inform the utility provider as the agent can not be held responsible for your bills.
Signing Tenancy Agreements
You will sign 3 copies of your Tenancy Agreement. One will be kept by you, the landlord keeps one and we have one on our files.
Do I need to pay a deposit?
I have a maintenance issue, what do I do?
If we manage the property that you rent we will deal with any maintenance issues you have. Email your issue to firstname.lastname@example.org and we will get it sorted for you as soon as possible. In your email include; the property address, your name and contact number, the issue and, if possible, photos of the issue to help us rectify the problem.
Please be aware that we will prioritise issues in order of severity.
The Tenant Shop
We will arrange to meet you at the property to conduct a move out inspection. This has to be done on or before the last day of your contract. If your move out date is on the weekend, we will meet you at the property the following Monday.
As long as the condition of the property is to a good standard, barring normal wear and tear, and clean, as stated in your inventory, you will receive your deposit back in full.
Here’s what you should do:
- Give the property a thorough clean throughout, including carpets, windows, walls and furniture
- If it’s your responsibility, tidy up the garden and clear away any rubbish
- Return all of the keys to the landlord or agent (depending on who manages the property)
- Remove all of your personal belongings
- Be satisfied you’re leaving the property in a good and clean condition
If, however, the property is not in a reasonable standard, we will deduct an amount from the deposit to cover any maintenance costs.
Do you have more questions? Send us an email and we’ll help.