Book a viewing
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Below you’ll find all of the documents you’ll need to commence the procedure with your new home
File a Maintenance Issue
Know Your Budget
Furnished or Unfurnished?
Dates of Availability
Check the property is available for the date that you would like to start your tenancy.
Tenant Fees & Charges
per person + VAT
If you wish to put in an application for a property, you will be expected to pay an agency fee. This fee takes the property off the market meaning it’s yours to tenant, as long as your referencing and credit checks are satisfactory. This fee is non-refundable so make sure you are serious about taking the
Company let: £360
Guarantors (additional): £60
for New Tenant + VAT
If you are no longer in a position to live in the property, but are still within your fixed term, we may allow you to leave if you can find a replacement (Subject to agreement from the landlord)
per key + VAT
Download a checklist of all the documents we’ll need from you once you find your future home
Request your inventory
Misplaced it? Don’t worry. One of our agents can email it over to you (see additional charges)
Questions & Answers
How do I book a viewing?
Make a list of the properties you would like to see and give us a call to arrange a viewing.
We can show you as many properties as you like, all in one viewing. Don’t worry if you don’t have transport – we can meet you at the property, or you can meet us at the office and a member of the Lettings Team will take you to the property.
We will arrange accompanied viewings 5 days a week (Mon-Fri 9am-5pm evening and weekend viewings available upon request) at a time that suits you.
Do I need to meet the landlord?
I want to take the property, what do I do now?
Once you have confirmed that you want to take the property for the agreed rent we require the following from you.
- Agency Fee
- Previous landlord reference
- Employer reference
- Guarantor (if student or self-employed)
- Copy of a bank statement (3 months bank statements or pay slips)
- Copy of photo ID
You can come into the office to complete these forms, or we can do everything via email.
What is an inventory?
On the day you move in, you will come to our office, sign your tenancy agreement and the keys will be given to you. We take meter readings for the property from the day you move in. We want to make the move in process as simple and easy as possible for you, so we contact the utility companies for you which are:
- Council Tax
You are then responsible to pay these bills from the day the tenancy agreement starts. Please note that we encourage tenants to also inform the utility provider as the agent can not be held responsible for your bills.
Signing Tenancy Agreements
The tenancy agreement is a contract between you and the landlord. It specifies certain rights to both you and the landlord, such as your right to live in the home for the agreed term and your landlord’s right to receive rent for letting the property.
You will sign 3 copies of your Tenancy Agreement. One will be kept by you, the landlord keeps one and we have one on our files.
What is an Agency Fee?
All agents charge an Agency Fee. As soon as you pay this fee the property is taken off the market and is held for you. The fee also covers all paper work, reference checks, contracts and any other administration.
Our fees are £195 + VAT per person. (Non refundable)
Do I need to pay a deposit?
I have a maintenance issue, what do I do?
If you rent a let only property, your maintenance issues will be dealt with by your landlord. We will give you your landlord’s details when you move into the property.
If we manage the property that you rent we will deal with any maintenance issues you have. Email your issue to firstname.lastname@example.org and we will get it sorted for you as soon as possible. In your email include; the property address, your name and contact number, the issue and, if possible, photos of the issue to help us rectify the problem.
Please be aware that we will prioritise issues in order of severity.
The Tenant Shop
You must give your landlord or agent 1 month’s written notice on the day before your rent due date. However, you can extend your contract providing the landlord is happy with you as a tenant and the condition of the property. (see additional charges).
We will arrange to meet you at the property to conduct a move out inspection. This has to be done on or before the last day of your contract. If your move out date is on the weekend, we will meet you at the property the following Monday.
As long as the condition of the property is to a good standard, barring normal wear and tear, and clean, as stated in your inventory, you will receive your deposit back in full.
Here’s what you should do:
- Give the property a thorough clean throughout, including carpets, windows, walls and furniture
- If it’s your responsibility, tidy up the garden and clear away any rubbish
- Return all of the keys to the landlord or agent (depending on who manages the property)
- Remove all of your personal belongings
- Be satisfied you’re leaving the property in a good and clean condition
At the end of your tenancy, we will conduct a move-out inspection to check the condition of the property. If we are happy that the property is in the same condition as stated on the inventory when you started your tenancy, minus wear and tear, and there are no costs to deduct for maintenance, we will refund you your whole deposit within 14 days of you leaving the property.
If, however, the property is not in a reasonable standard, we will deduct an amount from the deposit to cover any maintenance costs.
Do you have more questions? Send us an email and we’ll help.